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Disclaimer and Privacy Notice

Disclaimer and Privacy Notice



The information on and provided through the Volunteers of America Massachusetts website www.voamass.org and any program under the direction of Volunteers of America Massachusetts, along with all other Internet information sources to which it refers, is intended to provide support and information already generally available to the public. Information provided by Volunteers of America Massachusetts is not intended to replace counseling or therapy. Do not use the information found on www.voamass.org as a substitute for professional evaluation and treatment. If you are experiencing an emergency, call 911.

The users of this site and all of our programs or projects (assume all risks of use and shall indemnify and hold Volunteers of America Massachusetts, its directors, officers, employees, volunteers, and agents harmless from and against any and all damages, liabilities, losses, costs, and expenses, including reasonable attorney’s fees, arising out of or related to use of information or services offered and/or presented in or at this site. In providing you with information, we may provide you with a link to other t information sources, web servers and systems, which are not guaranteed to be checked for accuracy and do not necessarily reflect the opinions of Volunteers of America Massachusetts. Volunteers of America Massachusetts assumes no responsibility for the availability, content or even the existence of servers, sites or systems outside of our website.

Volunteers of America Massachusetts intends to keep the information at this site accurate and timely, but cannot guarantee either and makes absolutely no guarantees as to the currency, accuracy, or quality of information published and/or archived. Volunteers of America Massachusetts may make improvements and or changes in the information and/or graphics at any time.

Notice of Privacy Practices

Volunteers of America Massachusetts must collect information about you in order to provide you the services you need. The information we collect about your mental and physical health issues is considered “private,” and is protected by state and federal laws. We refer to this information as “Protected Health Information” or “PHI.” We not only follow all state and federal laws protecting your PHI, we also attempt to limit and protect any disclosure of information about you to the minimum necessary to do our jobs. We further expect all of our departments, employees, volunteers and business partners to respect your privacy and abide by the same laws.

Volunteers of America Massachusetts created a record of your care in order to supply you with quality care and to document our services for legal purposes. This notice informs you of the ways that we may use this information – to whom and how we may disclose it, and also what rights you have about your PHI and what obligations we have regarding our use and disclosures of your PHI.

Permitted Use and Disclosures

Volunteers of America Massachusetts is permitted to make uses and disclosures of protected health information for treatment and health care operations, as described in the following examples:

  • For treatment – A doctor or nurse or mental health professional you are seeing may need to consult with Volunteers of America Massachusetts and its staff to provide the most effective treatment.
  • For health care operations – We may use information in your record to review the quality of our care and evaluate the performance of our staff and volunteers.

Volunteers of America Massachusetts is permitted or required, under specific circumstances, to use or disclose protected health information without your written authorization. For example, we are obligated by law to report suspected abuse of a child or vulnerable adult. We are required to supply information about the care clients receive at Volunteers of America Massachusetts to agencies that regulate and license our agency.

Other uses and disclosures will be made only with your written authorization, and you may revoke such authorization.

Volunteers of America Massachusetts may contact you to provide follow up services upon your authorization.

You have the following rights regarding protected health information:

The right to request restrictions on certain uses and disclosures of protected health information. Volunteers of America Massachusetts is not required to agree to a requested restriction, however.

The right to receive confidential communications of protected health information, for example, to receive phone calls and written communication at specified addresses and phone numbers.

The right to inspect and copy protected health information, as provided in the Privacy Regulation.

The right to amend protected health information, as provided in the Privacy Regulation.

The right to receive an accounting of disclosures of protected health information

Volunteers of America Massachusetts is required by law to maintain the privacy of protected health information and to provide individuals with notice of its legal duties and Privacy practices with respect to protected health information.

Volunteers of America Massachusetts is required to abide by the terms of the Notice currently in effect.

Volunteers of America Massachusetts reserves the right to change the terms of this Notice.   The new Notice provisions will be effective for all protected health information that it maintains.


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